Policies

We collect the minimum information needed to schedule and complete rides: contact details, pickup/drop-off information, mobility needs, and (if provided) notes to ensure a safe trip. We use this data to coordinate transportation, support safety, and communicate with you about services.

• We do not sell personal information.
• We retain trip records only as long as necessary for operations, safety, or legal requirements.
• You may request correction or deletion where applicable by contacting info@medlanetransit.com.

Note: Website analytics may collect non-identifying usage data (pages visited, device type) to improve the site.

• Access controls for staff on a need-to-know basis.
• Encrypted communication with our website provider and email when supported.
• Vendor agreements requiring reasonable safeguards where applicable.

MedLane Transit provides non-emergency medical transportation. We are not a healthcare provider or insurer; however, we handle trip details with sensitivity and train staff in HIPAA awareness and respectful handling of any information shared for transportation purposes.

If your ride is arranged by a covered entity (e.g., a clinic or insurer), that organization’s HIPAA policies also apply to your information.

We do not discriminate based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, or disability. We provide wheelchair-accessible vehicles and door-through-door assistance on request.

• Service animals are welcome.
• Reasonable accommodations are available—please let us know your needs when booking.

For accessibility requests or concerns, contact info@medlanetransit.com or call (516) 961-5724.

• Scheduling: Book in advance when possible. Same-day rides are subject to availability.
• Pick-up window: Drivers aim to arrive within the quoted window; dispatch will communicate updates if delays occur.
• Wait time: A per-minute wait charge may apply after the grace period (see Pricing page).

• Cancel: Please notify us as soon as plans change. Late cancellations may incur a fee.
• No-show: If the rider or contact cannot be reached within a reasonable time at pick-up, the trip may be marked as no-show and billed accordingly.

• Seatbelts required for all passengers; mobility devices must be secured.
• No smoking, alcohol, or illicit substances in vehicles.
• Please keep essential items with you; we’re not responsible for unattended belongings, but we’ll help recover lost items when possible.

• Private pay: Credit/debit accepted.
• Facilities: Purchase orders and invoicing by arrangement.
• Plans: Selected plans with authorization when required. See Pricing & Insurance.

Quotes are based on distance, time, mobility needs, and wait/extra stops if applicable. Final charges reflect actual trip metrics and any authorized changes.

We take concerns seriously. Please contact us with the trip date, pickup location, and a brief description so we can investigate promptly.

• Email: info@medlanetransit.com
• Phone: (516) 961-5724
• Mail: 2310 Jericho Turnpike #1038, Garden City Park, NY 11040